Refund policy

At Grounds of Gratitude, we are committed to delivering the highest quality coffee products to our customers. Due to the nature of our products, we have specific guidelines regarding refunds and returns to ensure the best possible experience for all our customers.

No Returns Policy

  1. Food Products: As our coffee products are consumables, we do not accept returns on any opened or unopened packages. This policy is in place to guarantee the freshness and safety of our coffee for all customers.

Refunds

  1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of delivery at hello@groundsofgratitudecoffee.com. Provide a detailed description of the issue along with photos of the damaged or defective product. Our customer service team will review your case and, if approved, we will issue a refund or send a replacement at no additional cost.

  2. Incorrect Orders: If you receive an incorrect order, please notify us within 7 days of delivery at hello@groundsofgratitudecoffee.com. Include your order number and details of the incorrect item(s). We will correct the mistake by sending the correct product or issuing a refund.

Non-Refundable Situations

  1. Change of Mind: We do not offer refunds for purchases due to a change of mind. Please ensure you select your products carefully before completing your purchase.

  2. Taste Preferences: Refunds are not provided for taste preference as coffee is a highly subjective experience. We encourage you to read product descriptions and reviews before purchasing.

Shipping Costs

  1. Return Shipping: In cases where a return is authorized (damaged, defective, or incorrect orders), Grounds of Gratitude will cover the return shipping costs.

  2. International Orders: Customers are responsible for any additional taxes, duties, or customs fees that may be incurred during international shipping.

How to Request a Refund or Report an Issue

  1. Contact Us: Send an email to hello@groundsofgratitudecoffee.com with your order number and a detailed description of the issue. Include photos if applicable.

  2. Response Time: Our customer service team will respond to your request within 2 business days. We aim to resolve all issues as quickly as possible to ensure customer satisfaction.

Thank you for choosing Grounds of Gratitude. We appreciate your understanding and support as we strive to provide you with the best coffee experience possible.